Charlie Brown Sound

Chris Demaray
1 Star
We bought a home in Flower Mound and I contacted Charlie Brown for the installation of 8 tvs and several Sonos products. I looked at his reviews and they all seemed good from his customers so I had no doubt in hiring his company. I met Charlie and he asked for a favor if I could purchase the TV's and the Sonos from him as he can match the prices I received and it would help him with his sales. I obliged but to only find out that after purchasing them, the pricing on the tv's went down a couple weeks later (at this point they were all at his location and not installed). He gave me an attitude and said once they are purchased he couldn't match the price and I proceeded to tell him I would return them and buy them somewhere else. Finally he said he could do it. Charlie gave me a price "not to exceed a certain amount of money to install the tvs and several Sonos systems". He arrived the first day, installed the large 100" and then he left for another appointment and had his helper install the rest of the tvs upstairs . Two days later, he came back and installed the other 2 large tvs and hooked up only 2 Sonos systems. He quoted me 245/hr for 2 men. He still charged me when he left early the first day, on his Invoice he said he was here a certain day and worked 8 hours (he didn't) and that particular day my hardwood floors were being refinished and there was nobody allowed in the house. With the miscalculeted hours, the numerous cigarette breaks he took in front of my house, I learned that this guy is not about customer service, he is about getting in and getting as much money as he can from the customer and not even finishing his work. I have wires hanging down from the tvs, tvs that are not level and 2 of the tvs that have apple boxes that were suppose to be installed behind the tvs are actually hanging over the tvs at this very moment. I contacted Charlie a week ago after his shoddy work and fabricated hours for the warranty cards, the manuals for the items I purchased. Between the Sonos and the TVS alone I spent over 25K and 2 days of labor was 3400.00, so almost 30K was spent and I have not heard from Charlie since this request. Don't be fooled by this con-artist and the reviews he has on here, if anyone wants to see the pictures, the receipts of the Invoices, the emails sent to him, please reach out. I want everyone to be aware that this guy is not who he says he is. DO NOT DO BUSINESS WITH THIS COMPANY! Update: Responding to your reply: The special mounts were from Sonos who recommended not to install directly under the tv like you wanted to, in fact they were surprised a "authorized dealer would be doing this". I had to bring this to your attention. The extra work you did (not sure what that was), you charge hourly anyways, so I paid for it! You were here 14 hours and did all the work I requested, but you stating you did extra work for no charge? I paid for 14 hours of work (which was wrong because you left half a day and still charged me for it) You did ignore my calls and my emails. In fact I texted you last night and you still didn't respond. I leave very little bad reviews and I certainly don't threaten anyone, I call it as I see it and have no problem pointing out bad service and that is exactly what this was. Like I said, I have the proof that you were not here the day you said you were and the pictures of unfinished work and wires hanging down from the tvs. You are correct, a con artist is someone that scams you and I can't think of any better way of how this transpired. I certainly got scammed. Like I said in my email to you last week that you never responded to that you can keep the money, obviously you need it more than I do, but a response from you in trying to fix my issues and concerns never crossed your mind?
Thursday 7th August 2025

Jon Shaver
5 Star
Great job by Charlie and company. Installed Rokus, new big media room, surround sound, SONOS system and put Rokus on multiple tv’s. All in just hours. We are very happy and recommend Charlie highly.
Saturday 12th July 2025

Paul Burleson
5 Star
Very pleased with the sales and installation experience. Sales experience was no hassle (best market price). Install required Charlie to remount the existing wall mount to fit the new TV. Once mounted, Charlie walked us through the TV and App setup. Charlie is very knowledgeable of his products and installation options. This is very important when you select an installer. Finally, Charlie cleaned the area and took all the trash with him. I highly recommend his service.
Thursday 24th April 2025

Dale Parker
5 Star
I stopped by their store to inquire about slow downloads on my company issue laptop. They recommended I hook it up to my router and run a speed test. Sure enough, it was the laptop and not my LAN. Honest and knowledgeable people.
Friday 24th October 2025

Derek Ekiss
5 Star
Great experience! Professional and on time! Media room work/ repair was done from a lightning strike earlier in the summer. Repeat customer!
Friday 17th October 2025