Force Home Services Plumbing, AC, & Heating

Cody
5 Star
Very pleased with my first seasonal tune up of my A/C system by Patrick. I had several questions around basic maintenance of my furnace and he took the time to answer all my questions. Outstanding service and a pleasant guy to deal with all around. I'll be calling Force Home Services again for anything I need in the future.
Thursday 12th December 2024

Crystal Kniss
1 Star
My Mothin-in-law had Force Home Services come out to check out why her heater stopped working. This is a household of women and children who did not have heat for a week when it was very cold at night. After inspecting the unit she was given a quote of over $17,000 for a whole new system. No talk about repair at all. We were shocked. Fortunately I have a neighbor in the heat and AC business and he was nice enough to go inspect her unit for me. 2 hours later I got a bill for $270. ONE FRAYED WIRE. I do not recommend a business that does not give the option of repair or even tell their customers what is wrong with their unit. Especially a household of women and children.
Monday 16th December 2024

Joel Hall
5 Star
“Force Home Services” is definitely a force to be reckoned with regarding their top notch guest service experience! They communicate as often as needed and plan their visits well. Michael the very knowledgeable and friendly service tech always arrives on-time ready to serve with a smile. His expertise is beyond exceptional and explains any problems and repair recommendations without being pushy or salesmen-like. Thank you Force for having such a great team of people that care!
Monday 30th September 2024

Imy-Ling Velazquez
1 Star
Was told it looked like my heat pump was broken, I needed at minimum a new heat pump. Tried to sell me whole new system. Had a second opinion apparently a wire was loose and some switch had never been turned on by Force. My heater works again for couple hundred versus the thousands force tried to quote me for a new system . Unacceptable. I do not recommend. Find a company that actually does the job right and techs that are not just salesman.
Friday 13th December 2024

Thomas Curtiss
1 Star
Force Home Services gave me a quick but effective lesson in water heater ownership. When our 3-year old water heater (installed by Force Home Services) stopped producing hot water (cold water was fine), I called for help. A technician promptly came out and resolved the problem. It was a Flood Stop leak detector which was installed with the water heater. It was probably explained how this thing works at the time of install. I forgot it even existed. As it turns out, it is battery powered (a message on the cover would be good). Of course the battery or batteries were dead. The service cost to replace the battery was $99.00. There were several lessons learned by me on this day. after the owner's reply: I fully understand it is expensive to send out a truck. It is also expensive for me to pay for this truck to be sent. I suggest because you folks installed the system, our residence is in Flower Mound which MUST have a Flood Stop type of device, and our water heater is relatively new, it might have been appropriate during the trouble call for your office person to have said something like: "Are you familiar with the leak prevention device on your water heater? I think you'll find you have one. It's called Flood Stop and its batteries will need to be replaced after a period of time. We can send a technician to check things out, but you might want to check the batteries first. This might be a quick, simple, and inexpensive fix you can do yourself." This is about 30 seconds worth of conversation that most businesses would be glad to have with a customer who is their friend. I estimate your loaded labor cost for this conversation is about $1.00 which is money well spent to maintain a loyal customer relationship. I deal with other service providers who think this way and I appreciate them. I continue to do business with them.
Wednesday 22nd May 2024